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Nh Collection New York Madison Avenue Hotel, New York City
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Key details
About the Hotel
22 East 38Th Street,
New York City,
New York,
United States of America,
10016,
New York State
NH Collection New York Madison Avenue is situated in a renovated 100-year-old building at Madison Avenue and 38th Street. This hotel combines contemporary design with a lively atmosphere and premium services. It is within walking distance of major attractions such as the Empire State Building and Times Square, making it a prime location for visitors to New York City.
Location
Located in the heart of Midtown Manhattan, the hotel is a short walk from Grand Central Terminal and many of New York City's top attractions. Guests have easy access to public transportation options, including taxis and metro services, facilitating seamless travel around the city.
Rooms
The hotel features 288 modern rooms, including junior suites, suites with terraces, and family rooms. Each room offers high-speed Wi-Fi, a Nespresso coffee machine, and Chromecast-enabled Smart TVs. Many rooms provide views of the Midtown Manhattan skyline, including iconic sights like the Empire State Building.
Eat & Drink
Guests can enjoy contemporary Italian cuisine at the Serafina Restaurant, which is located on the ground floor and open to the public. The breakfast buffet offers a variety of fresh items, while the MAD Bar & Lounge serves sophisticated cocktails in a 1950s-themed lounge setting, enhancing the overall New York City dining experience.
Leisure & Business
Amenities include a 24-hour fitness center equipped with modern exercise equipment. The hotel also offers a flexible meeting room that can accommodate up to 25 people, along with audiovisual support and transportation services for business needs. The attentive staff is available to assist with any special arrangements.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Chic Atmosphere
The hip, modern decoration in the lobby and bar created an inviting atmosphere we loved returning to after a day out.view full review
Comfy Beds!
I had one of the best nights of sleep on their excellent bed, which was so comfortable and cozy.view full review
Refreshing Showers
The shower in our room had great pressure and hot water, which made for a refreshing start to our day.view full review
Accessible & Inviting
The facilities were exceptionally clean and accommodating, making our stay enjoyable and hassle-free.view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Valet parking
Housekeeping
Car rental
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Cribs
Facilities for people with disabilities
Toilet for disabled
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
22 East 38Th Street,
New York City,
New York,
United States of America,
10016,
New York State
Map view
street view
22 East 38Th Street,
New York City,
New York,
United States of America,
10016,
New York State
City landmarks
Square
Times Square
4500 ft
Landmark
Rockefeller Center
4100 ft
30 Rockfeller Plaza Enter on West 50th Street
Top of the Rock
4200 ft
Parks
The High Line
1.4
mi
Parks
Bryant Park
2100 ft
Church
St. Patrick's Cathedral
3400 ft
Parks
Central Park
2.3
mi
Square
Macy's
2700 ft
Museums
The Museum of Modern Art
4700 ft
405 Lexington and 42nd St.
Chrysler Building
2000 ft
New York City
Manhattan Skyline
2200 ft
Stadiums
Madison Square Garden
5000 ft
Tower
Trump Tower
1.0
mi
Museums
Madame Tussauds New York
3900 ft
Mall
Fifth Avenue
3700 ft
Broadway Theatre
Broadway
1.4
mi
Square
Herald Square
2700 ft
175 5th Ave At 23rd St.
Flatiron Building
4700 ft
Museums
The Metropolitan Museum of Art
2.2
mi
Public Building
United Nations New York
4100 ft
Parks
Madison Square Park
3900 ft
Museums
Museum of Sex
3500 ft
Midtown East
4400 ft
Parks
Washington Square Park
1.6
mi
Museums
Intrepid Sea
1.4
mi
Nearby
20 West 34th Street
Empire State Building
1700 ft
Libraries
New York Public Library
1300 ft
Libraries
Pierpont Morgan Library
500 ft
150 E 36th St # 158
Sniffen Court Historic District
300 ft
Restaurants
Bubba Gump Shrimp Co
3700 ft
1501 Broadway Time Square
Grand Central Oyster Bar & Restaurant
1800 ft
89 E 42nd St Lower Level
Raines Law Room at The William
600 ft
24 E 39th St
The Shakespeare
600 ft
24 East 39th Street
Jazz at Kitano
300 ft
66 Park Ave
Cafe China
600 ft
13 E 37th St
Mulligan's Pub
500 ft
267 Madison Ave # 1
The Morgan Library Dining Room
500 ft
225 Madison Ave
Butterfield 8
400 ft
5 E 38th St
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Convenient Location
Friendly Service
Limited Starter Pack
Disappointing Dining Experience
7.4/10
Very good
Rooms
6.9
Location
8.7
Service
7.8
Dining
6.9
Guest reviews
7.4/10
based on 10 review
3.5/5
based on 2813 review
8.3
8.3/10based on 2035 review
#416 of 508 hotels in New York City based on Tripadvisor
Jimmy
United Kingdom,
April
2024
7.8/10
My stay at the hotel was quite comfortable and clean overall, with a few drawbacks like a dirty bathroom. The staff was top-notch, professional, and very helpful, making my experience pleasant. The hotel's location was fantastic, allowing easy access to various attractions; however, the dining experience was not the best, lacking options. The facilities provided were good, but there were some issues with the air conditioning in the suite.
Rooms
7.0
The standard double rooms were actually comfortable and very clean. The suite, however, had issues with being quite warm and the AC was insufficient.
Service
8.0
The team members were top-notch, so helpful and professional. However, there were instances of staff wandering around and helping themselves to sweets, which was a bit unprofessional.
Location
9.0
The hotel's location was fantastic, right in the center, making it great for exploring different sights. The surroundings were up to date and beautifully designed.
Dining
7.0
The complementary tea/coffee and snacks were good, but there were often no items left. A grilled salmon option would definitely enhance the dining experience.
Facilities
8.0
The facilities were enjoyable, with a nice selection of pastries and fruit served in the morning near the reception. However, there were some issues with the air conditioning.
Frank
United Kingdom,
January
2024
7.4/10
I had a mixed experience at this hotel. The rooms were extremely dark, likely due to the close proximity of the next building, but they were undeniably clean. We were pleasantly surprised to be upgraded to a suite with a sleeper pull-out, which was a bonus.
Rooms
7.0
The rooms were very clean but dark due to the close proximity of the next building.
Service
6.0
The service was a mix - unfriendly and not helpful at the main door, but the front desk staff were kind of rude. However, some staff members were very nice and accommodating in other areas like car hire and housekeeping.
Location
8.0
The location was fantastic for exploring museums and galleries, very convenient and beautiful. It was within easy walking distance of everything we needed, although it was away from the most touristy areas.
Dining
9.0
The dining experience was delicious with a great variety, though it was from outside the facility. The fruit juice was a nice touch, and it was the best part of our stay.
Facilities
7.0
The facilities were good overall, but there could have been more common amenities like available dining options inside the hotel.
Nigel
United Kingdom,
September
2023
7.4/10
The hotel had some drawbacks like the old rooms with a musty smell and a limited starter pack, but it was convenient in terms of location and the service was responsive and friendly.
Rooms
6.0
The room was old and had a musty smell but overall decent. Only had 3 capsules to start with.
Service
8.0
The service was friendly and responsive to our needs after check-in.
Location
9.0
The location was great, close to all the landmarks we wanted to visit.
Dining
7.0
The hotel did not have the expected airport shuttle bus, disappointing. Found a good buffet breakfast place nearby.
Facilities
7.0
Convenient Location
Limited Starter Pack
Jenny
United States of America,
August
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms were clean and quiet, but the darkness due to the neighboring building was a downside. The service was friendly and helpful overall, although there were minor issues. The location was excellent, close to many attractions, but had its drawbacks. The dining options were good, but there were some discrepancies. Despite these, I found the value for money reasonable.
Rooms
7.0
The rooms were very clean and quiet, but the darkness from the neighboring building and lack of sufficient lighting made it a bit uncomfortable.
Service
8.0
The staff was friendly and always willing to assist, although there were some minor hiccups in service delivery.
Location
8.0
The location was excellent, central to many attractions in Manhattan, making it convenient for sightseeing, but there were some noise issues to consider.
Dining
7.0
The dining experience was satisfactory overall, with good options available, but there were discrepancies with the description provided.
Facilities
7.0
The facilities provided were sufficient for a comfortable stay, but there were areas that could be improved.
Friendly staff
Dark rooms
Joel
United States of America,
August
2023
7.6/10
I had a pleasant stay overall at the hotel. The rooms were pretty clean, and I loved the convenient location, within walking distance of local attractions. However, there was a mix-up with the towels and robes initially set up for another guest in the hotel, but they rectified it promptly.
Rooms
8.0
The rooms were lovely and very clean, perfect for a comfortable stay.
Service
7.0
The service was fantastic, from the concierge to the breakfast area. The staff were enthusiastic and accommodating, although there was a minor incident with the bartender making an unnecessary comment.
Location
9.0
The location was crazy great, just a block away from 5th Avenue and close to major landmarks like Grand Central Station and the Empire State Building. It was super convenient for exploring the city.
Dining
6.0
The dining experience was a bit disappointing as they ran out of the main reason I chose the hotel. However, the food was delicious overall, and it was good value for the price paid.
Facilities
8.0
The facilities were good, offering various services like car hire, dry cleaning, housekeeping, laundry, and valet parking to meet guest needs.
Julius
United States of America,
July
2023
7.4/10
My stay at the hotel was a mix of good and not-so-good experiences. The rooms were a bit disappointing as they seemed old and used, although the Deluxe setting was somewhat charming. On the bright side, the friendly service and above-and-beyond assistance made up for it. The location was convenient, with a few minor disruptions from ongoing construction. The dining options were a hit or miss, but the hot pot dishes were a pleasant surprise.
Rooms
6.0
The rooms, although they looked nice in the pictures, were old and used in reality. The mildew stained curtains were a bit of a turn-off. However, having a table and at least one chair was practical.
Service
8.0
The service was friendly and helpful overall, with some unnecessary comments at the bar. The staff went above-and-beyond to assist.
Location
8.0
The hotel's location was excellent, near everything we needed and surprisingly quiet. However, the morning constructions caused some disturbance.
Dining
7.0
The dining experience was a mix of disappointment and pleasant surprises. While some options were lacking, the hot pot dishes were enjoyable.
Facilities
8.0
The hotel offered various facilities like car hire, dry cleaning, housekeeping, laundry, and valet parking.
Friendly staff
Old rooms
Rob
United Kingdom,
July
2023
6.4/10
The hotel is really small, but it worked fine for my daughter and me. The rooms didn't have useful features like a microwave. The service needs improvement, except for Rocco who was amazing and always helpful. The location is great right next to famous Madison Avenue. The dining experience is minimal, and the facilities are average.
Rooms
6.0
The rooms were a little small but fine for my daughter and myself. They lacked useful features like a microwave.
Service
7.0
The service needs to be trained in hospitality and friendliness, except for Rocco, who was amazing, always helpful, and kind.
Location
8.0
The location is in the middle of famous Madison Avenue, which is great for exploring the city.
Dining
5.0
The dining options are minimal, and sometimes there was nothing left when we went down.
Facilities
6.0
The facilities are average.
Karl
United Kingdom,
June
2023
8.2/10
I absolutely loved the location of the hotel, being just a short walk from Grand Central station and close to iconic NYC attractions. The service was warm and accommodating, although I wished they had informed me about parking discounts. The dining experience was top-notch, especially with the inclusive breakfast. However, the rooms were a bit outdated and smaller than expected.
Rooms
7.0
The rooms were a bit outdated and smaller than the picture shown.
Service
8.0
The service was friendly and accommodating, although I wish they had been more proactive with the parking discount information.
Location
9.0
The hotel's location was fantastic, just a stone's throw away from Grand Central station and within easy reach of many NYC attractions.
Dining
9.0
The highlight of my stay was the dining experience, especially with the inclusive breakfast. It was worth every penny.
Facilities
8.0
The hotel had great facilities suitable for a comfortable stay.
Michael
United Kingdom,
April
2023
7.8/10
The stay was a mixed experience. The rooms were quite cozy and worth the money spent, equipped with essential amenities, but disappointingly tiny and no breakfast available. The noisy air conditioning made us hesitant to use it for too long.
Rooms
7.0
The rooms were equipped with essential amenities but were tiny and not as spacious as expected from the photos. No breakfast was available.
Service
9.0
The service was impeccable, with the staff being friendly, kind, professional, and accommodating to our needs.
Location
10.0
The location was perfect, within easy walking distance of major attractions like the Empire State Building, Times Square, and Rockefeller Tower. The area felt secure and was surrounded by great shopping and dining options.
Dining
5.0
The dining experience was lacking, with no breakfast available directly at the hotel. Limited dining options through a third-party service may not suit everyone's preferences.
Facilities
8.0
The hotel provided essential facilities like car hire, dry cleaning, housekeeping, laundry, and valet parking.
John
United Kingdom,
April
2023
8.2/10
The hotel is conveniently located in the heart of the city, making it easy to explore iconic sights like the Empire State Building and Grand Central Station. The rooms are clean and comfortable, with some offering stunning views, although some may find them a bit dark. The service is top-notch, with friendly and helpful staff ready to assist you with your needs.
Rooms
8.0
The rooms are clean, comfortable, and some even feature stunning views over the Empire State Building.
Service
9.0
The service was fantastic, from the concierge to the breakfast area.
Location
9.0
The location is fantastic, with easy access to major attractions like Grand Central Station and Fifth Avenue. However, it may not be ideal for those seeking a vibrant nightlife scene.
Dining
7.0
Facilities
8.0
The facilities offer everything you need for a comfortable stay, including car hire, dry cleaning, and valet parking.
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